Returns & Refunds
We want you to receive exactly what you ordered.
If something isn't right with your Work. Unwritten. deck, please get in touch so we can help resolve it.
Damaged, faulty or incorrect orders
If your deck arrives damaged, has missing or faulty cards, or isn't what you ordered, please contact us through our website.
Include your order number, a brief description of the problem and, if possible, photographs to help us understand what has happened.
We'll review the issue and arrange an appropriate solution in accordance with Australian Consumer Law.
Depending on the circumstances, this may include a replacement, repair or refund.
Change-of-mind returns
Please choose carefully before placing your order.
We don't generally offer refunds or exchanges simply because you've changed your mind or no longer need the product.
This does not affect your rights under Australian Consumer Law.
Return postage
If an item needs to be returned because it is faulty or does not meet a consumer guarantee, we'll explain the return arrangements and cover reasonable return costs where required by law.
Please contact us before sending anything back so we can discuss the most suitable arrangements.
Refunds
Where a refund is applicable, we'll arrange it through the original payment method where possible.
Processing times may vary depending on your payment provider.
Your rights under Australian Consumer Law
Our products come with guarantees that cannot be excluded under Australian Consumer Law.
If a product has a major problem, you may be entitled to choose a refund or replacement. For other problems, you may be entitled to a repair or other remedy as provided by law.
Nothing in this policy limits or excludes your statutory consumer rights.
Need help?
Contact us through our website with your order details and we'll help you resolve the issue.